Offshore teams for travel and hospitality — CX, revenue, and operations
Reservation support, content operations, and data teams from India's OTA ecosystem.
Travel and hospitality companies face cyclical demand, margin pressure, and the need for 24/7 multilingual customer support. India has deep talent trained at MakeMyTrip, Cleartrip, OYO, and global OTA back offices — providing reservation agents, content operations specialists, revenue management analysts, and travel technology engineers at a fraction of Western market costs.
What makes hiring for Travel & Hospitality hard.
24/7 multilingual customer support
Travel CX never sleeps. Booking modifications, cancellations, and urgent itinerary changes require round-the-clock coverage. India's shift infrastructure supports 24/7 operations at 60–70% lower cost than US/EU alternatives.
Content operations at scale
Hotel descriptions, destination guides, activity listings, and review moderation require dedicated content teams. Managing tens of thousands of listings in-house is not cost-effective.
Revenue management analytics
Dynamic pricing, occupancy analysis, and comp set monitoring require dedicated analytical capacity that most independent hospitality businesses lack.
Travel technology platform engineering
Booking engines, GDS integrations, property management systems, and channel managers require engineers with travel domain knowledge — increasingly available in India's OTA engineering talent pool.
Back-office operations scalability
Invoicing, supplier payments, IATA compliance, and BSP reconciliation create persistent back-office overhead that dedicated India-based specialists handle cost-effectively.
Key roles and market dynamics.
Travel and hospitality companies hire from India for CX (reservation support, modifications), content operations (listing management), revenue management, travel technology engineering, and back-office finance.
| Role | Demand | Notes |
|---|---|---|
| Travel Customer Support Agent | Critical | Booking modifications, cancellations, itinerary support — Sabre, Amadeus, GDS fluency. |
| Content Operations Specialist | Very High | Hotel/property listings, destination content, review moderation, translation coordination. |
| Revenue Management Analyst | High | Pricing analysis, occupancy forecasting, comp set monitoring, OTA performance. |
| Travel Technology Engineer | High | GDS integrations, booking engine, PMS connectivity — Python, Java, APIs. |
| Finance / Back-Office Analyst | High | BSP reconciliation, supplier payments, IATA compliance, invoice processing. |
| Data Analyst (Travel) | High | Booking trends, conversion analysis, loyalty program analytics. |
| Account Manager (B2B Travel) | High | Corporate travel account management, TMC relationship management. |
Services mapped to your industry needs.
Customer Experience Teams
24/7 reservation support agents trained on your booking system, GDS, and cancellation policies.
Business Operations Teams
Content operations, back-office finance, and revenue management analytics from India's OTA ecosystem.
Engineering Teams
Travel technology engineers with GDS integration, booking engine, and PMS connectivity experience.
Finance & Analytics Teams
Revenue management analysts and travel finance specialists extending your analytics and back-office functions.
Offshore Staffing
Flexible staffing for peak travel seasons without the overhead of permanent US/EU headcount.
Work with us the way that fits.
Contract
Short-term or project-based engagement — ideal for surge capacity, pilot programmes, or trial-before-permanent hiring.
Permanent
Dedicated full-time headcount with competitive Indian-market compensation, statutory benefits, and multi-year retention infrastructure.
Dedicated Team
A pod of 3–10 working exclusively for your company under a Remvix-managed team lead — the GCC model without the entity setup.
Managed Service
Remvix operates the team end-to-end: recruiting, payroll, performance management, compliance, and reporting.
Real outcomes.
OTA builds 24/7 customer support pod in 5 weeks
A growing online travel agency was running overnight support through expensive contractors. Remvix built a 16-person dedicated CX pod covering 3 shifts, doubling resolution rates and reducing cost per contact by 62%.
See all case studiesCommon questions.
Do travel support agents know GDS systems?+
Yes — Sabre, Amadeus, and Travelport (Galileo) proficiency is screened for travel CX roles.
Can agents handle flight modifications and rebooking?+
Yes — voluntary and involuntary changes, reprotection, refund processing, and schedule change management are common travel CX functions.
Can content ops teams manage hotel listings at scale?+
Yes — property description writing, amenity data management, image quality review, and OTA channel content management are all in scope.
Can revenue analysts work in our RMS platform?+
Yes — IDeaS, Duetto, Pace, and custom RMS platforms are all supported. We screen for your specific tool.
Can engineers integrate with Sabre or Amadeus APIs?+
Yes — GDS API integration experience is available from India's OTA engineering talent pool.
Do you provide 24/7 support coverage?+
Yes — shift-rotated pods covering 3 shifts provide genuine 24/7 coverage for travel clients.
Can back-office analysts handle IATA BSP reconciliation?+
Yes — BSP reconciliation, IATA billing, and airline settlement processes are standard for travel finance roles.
Can you scale support for peak travel periods?+
Yes — surge capacity can be added 8–12 weeks in advance of known peak periods.
Are agents trained for empathetic distressed-traveller communication?+
Yes — distressed traveller scenarios (missed connections, medical emergencies, natural disasters) are covered in CX training programmes for travel clients.
Can offshore teams support hotel direct booking operations?+
Yes — reservation management, group bookings, and corporate rate administration for hotel brands are all in scope.
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Build your team.
Your next great hire is in India. We'll find them.
Talk to a Remvix specialist about your roles, timeline, and budget. Get a tailored shortlist within 7 days.